COPE uses PostNL, as package delivery service. In most cases the package will be handed over to nationwide operating companies in your own country. We pack carefully so that the chance of damage is minimized. Larger packages are delivered by TNT Post, DHL or other expedition companies.
You will receive an email message at what day and timetable your package will arrive. You can choose to follow your package using Track & Trace service. If you wish to do this, please inform us and we will include your bar code in your confirmation email. If you are not at home, your package will be delivered to a neighbour. Unfortunately COPE has no influence on delays caused by the package delivery companies.
The following tariffs apply to deliveries within most countries,
- 18 euros for packages in Europe up to 10 kg
- 27 euros for packages Worldwide up to 5 kg
- 27 euros for packages in Europe from 10 to 30 kg or longer than 120cm
- other packages Worldwide or larger than 300cm 'belt size' on request
For parcels larger than 300cm belt size, tariffs will be adjusted according to country, weight and size. In this case, you will find a basic tariff in the shopping cart which (if neccesary) will be recalculated on the definitive invoice.
All parts which we send are insured against damages, so you are covered for any damages during transportation. Check your received package immediatly after receiving for damage, missing or incorrect delivery. If anything is wrong about the delivery please report within 48 hours after receiving by email.
It is also possible to collect your order from our warehouse. In this case no delivery charges will be made. You should complete your order online even if you decide to collect the items yourself.
Orders have to be payed in advance by international banking or using paypal. You will find the international bankinformation or paypal adress on the definite PDF invoice.
Paypal payments are not free of charge. If choosen for paypal payment in the shopping cart, the webshop calculates additional paypal commission fee. This amount is compared to the amount COPE has to pay Paypal for there services.
General Company Information
7827BE Emmen (the Netherlands)
Pick Up Adress
Charles Darwinstraat 39
7825AB Emmen (the Netherlands)